Refund Policy

Last updated: April 28, 2026

Selebox sells digital goods, including Coins (a virtual currency used to unlock premium content) and access to chapters, videos, and other paid content. Please review this policy before making a purchase.

This policy is part of our Terms of Service.

1. All Purchases Are Final

Because Coins and unlocked content are digital goods delivered immediately upon successful payment, all purchases are final and non-refundable, except where required by Philippine law (including the Consumer Act and Data Privacy Act) or as specifically provided in this policy.

2. Refund Eligibility

We will consider a refund request in the following circumstances:

• Duplicate transactions — you were charged more than once for the same Coin pack within a short period due to a technical error.
• Failed delivery — your payment cleared but Coins did not credit to your account within 24 hours and remain uncredited after support investigation.
• Unauthorized purchases — a transaction was made on your account without your consent, subject to investigation. You should also alert your card issuer or e-wallet provider.
• Other circumstances required by applicable law.

Refund requests must be submitted within 7 days of the transaction date.

3. How to Request a Refund

Send an email to support@selebox.com with the following:

1. The email address associated with your Selebox account;
2. The HitPay or payment provider transaction ID (or a screenshot of your payment receipt);
3. A description of the issue and why you believe a refund is warranted;
4. Date and time of the transaction.

We will acknowledge receipt within 2 business days and aim to resolve the request within 7-10 business days from acknowledgment.

4. Refund Processing

If your refund is approved:

• The Coins associated with the refunded purchase will be deducted from your wallet. If you have already spent some or all of those Coins, the refund may be partial or denied (see Section 6).
• The refund is initiated through our payment provider (HitPay) and returned to your original payment method.
• Banks and e-wallet providers typically take an additional 5-10 business days to post the refund to your account after we initiate it. The total time from approval to refund landing is therefore typically up to 20 business days.

5. Ineligible Refunds

Refunds are not available for:

• Coins or Stars that have already been used, transferred, gifted, or consumed to unlock content;
• Coins or Stars obtained through promotions, bonuses, contests, daily login rewards, or events;
• Stars earned by watching ads (these are not purchased with money);
• Accounts terminated for violation of our Terms of Service;
• Purchases made through unofficial channels (resold accounts, third-party sellers, account-sharing, or anywhere outside the official Selebox app or website);
• Buyer's remorse, change of mind, or accidental purchase, except where required by law;
• Loss of access caused by the user's own actions, such as forgotten passwords, lost devices, or voluntary account deletion.

6. Partial Refunds

If you have used some but not all of the Coins from a refundable purchase, we may issue a partial refund proportional to the unused balance, calculated by:

• Determining the per-Coin price of the original purchase (price ÷ total Coins delivered);
• Multiplying that by the number of Coins remaining in your wallet at the time of the refund;
• Subtracting any non-refundable transaction fees.

7. Chargebacks and Disputes

If you initiate a chargeback or payment dispute through your card issuer or e-wallet provider:

• Your account may be temporarily suspended pending investigation;
• If the chargeback is reversed in your favor, the corresponding Coins will be deducted from your wallet (which may result in a negative balance);
• If the chargeback is fraudulent or filed in bad faith, your account may be permanently terminated and Selebox may take legal action to recover lost funds and fees.

We strongly encourage you to contact support@selebox.com first before filing a chargeback. Most issues can be resolved more quickly through our refund process.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated to users by email and / or in-app notice at least 14 days before they take effect. Refund requests are processed under the policy in effect at the time of the original purchase.

9. Contact Us

For refund and billing questions:

• Email: support@selebox.com
• Website: https://www.selebox.com